Bridge Patient Portal Frequently Asked Questions
We understand that you may have questions about our patient portal change.
Check out the below answers to some frequently asked questions.
What is Bridge Patient Portal?
Bridge Patient Portal bridges the gap between patients and providers to optimize the patient experience. The portal is a secure one-stop online platform to message you dermatologist, view notes and tests results, view appointments and download and print paperwork prior to your in-clinic appointment. You can use Bridge Patient Portal from your desktop computer or mobile browser. Preferred browsers include Google Chrome and Safari.
Can I still use the Intelichart Patient Portal?
No. The Intelichart patient portal is no longer available for regular use and your health information has been deleted from Intelichart. You will need a new Bridge Patient Portal account to connect with your dermatologist.
Will my health information and messages from my current Intelichart Patient Portal account transfer to Bridge Patient Portal?
Unfortunately, we are not able to transfer information from Intelichart Patient Portal to Bridge Patient Portal. You will need to sign up for a Bridge Patient Portal account to use tools and view health information for services rendered after July 1, 2023.
How do I sign up for Bridge Patient Portal?
The best way to sign up for Bridge Patient Portal is through your secure welcome email. Using the one-click registration link in your welcome email is the easiest and quickest way to create a new Bridge Patient Portal account.
If you have a valid e-mail address on file :
Look for a welcome email when you schedule your next appointment. Follow the instructions to activate your account
If you do not have a valid e-mail address on file :
Contact 651.209.1604 to reach our Business Office who can initiate a welcome email to your preferred email address
How do I get help activating or using Bridge Patient Portal?
Call the Business Office at 651.209.1604 for support or questions about patient portal functionality. Representatives can assist patients with signing up and initiate a new welcome email for your account. You can also e-mail firstname.lastname@example.org for support questions, please allow two business days for response.
How do I use Bridge Patient Portal?
You must activate your Bridge Patient Portal account to use the system features.
During the transition from Intelichart to Bridge you may notice that some Bridge Patient Portal functionality, such as provider messaging, isn’t immediately available. Certain portal functions will “turn on” after you have completed a scheduled appointment with your dermatologist. This is a temporary interruption, and we apologize for any inconvenience.
How do I get proxy access to my family or another person’s health information through Bridge Patient Portal?
To access another person’s health information through Bridge Patient Portal, you will need to request proxy access. Click here request proxy access.
Why can’t I access my family’s information in Bridge?
If you previously accessed your family’s information in Patient Portal, you will need to re-establish access in Bridge Patient Portal by following the proxy access process.
HAVE YOU HEARD? WE HAVE A NEW PATIENT PORTAL!
We are excited to announce our upcoming transition from the Intelichart Patient Portal to the Bridge Patient Portal, effective July 6th, 2023.